Chandigarh – The Chandigarh Power Distribution Limited (CPDL) has launched a new 24/7 WhatsApp helpline to improve the grievance redressal process and provide faster assistance to electricity consumers.
The announcement was made by Arun Kumar Verma, Director of CPDL, who stated that the initiative aims to enhance consumer convenience and ensure quick resolution of power-related issues.
Consumers can now simply send a “Hi” on WhatsApp to 9240216666 to begin the complaint process.
Once the message is sent, users will receive an interactive menu with several service options like:
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Register a Complaint
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Check Complaint Status
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Report a Concern
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General Information
To register a complaint, users need to provide their name, address, and a brief description of the issue. Once submitted, the complaint is automatically forwarded to the concerned service center. Consumers will also receive a notification once the issue is resolved.
In addition, users can provide feedback on the service after resolution.
🌐 More Than Just Complaints
Apart from registering complaints, the WhatsApp service also provides a direct link to the CPDL official website:
👉 www.chandigarhpower.com
From the website, consumers can:
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Pay electricity bills online
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Check scheduled power cuts
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Access other utility services
For those who prefer email, complaints and queries can be sent to:
📧 connectcpdl@rpsg.in
📌 How to Register a Complaint with CPDL:
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Send “Hi” on WhatsApp to 9240216666
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Choose from the menu (e.g., Register Complaint, Check Status)
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Enter your name, address, and issue details
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Receive confirmation and updates via WhatsApp
🚀 CPDL’s Promise
The CPDL team has assured that all complaints will be handled swiftly and effectively, with strict monitoring to ensure resolutions within a set timeframe.
This digital initiative by CPDL marks a significant step toward consumer-first service delivery, making power complaint registration more accessible, fast, and transparent.
